Returns Policy

At MonsterTech.com, we strive to ensure customer satisfaction with every purchase. Please review our return policies below to ensure a smooth and efficient return process.

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Non-Defective Units – Returned Within 30 Days of Purchase

• Factory Sealed Units:

  • Returns will be accepted for credit without any restocking fee.

• Not Factory Sealed Units:

  • A 20% restocking fee will be applied to the return.

Important:

• No returns will be accepted after the unit has been installed. Once installation is completed, the unit is considered final sale and is non-returnable.

Advanced Replacements

• Advanced replacement units must be paid in full prior to shipping.

• Once the defective unit is received and inspected, a refund will be issued (less any applicable restocking fee).

Returns After 30 Days

• Unopened Units:

  • Current units that are unopened may be returned for credit.

  • Please call to request a Return Authorization (RA) before returning the unit.

• Restocking Fee:

  • A restocking fee may apply.

• Return Shipping:

  • The dealer is responsible for the cost of returning the unit.

• Credit Amount:

  • Products will be credited at the invoice price.

Units Damaged During Shipment

• Inspect your shipment immediately upon arrival.

• If you notice any damage, refuse the delivery.

• If damage is noticed after the carrier has left, please contact your sales representative as soon as possible.

Special Orders, Clearance, and Non-Stock Units

• Please note that special orders, clearance items, and non-stock units are not eligible for returns.